faqs

To help with any queries you may have, here’s some frequently asked questions.

wedding stationery

There is a minimum order of 30 for personalised printed items like invitations, save the dates, etc. There is no minimum order for wedding signage or table number/name signs.

I mainly use luxury silk matte card (350gsm) for things like invitations, RSVP cards, detail cards, save the dates, A5 signs, etc. This card is made from recycled paper with 100% PCW fibres in a chlorine-free process. All materials are non-mutagenic, carcinogenic or reprotoxic and is fully recyclable. As this is recycled paper, sometimes there can be very tiny flecks in it.

I do occasionally use other papers and vellum, all of which are fully recyclable. If you’d like to know more about a certain paper, please get in touch and I’ll be happy to answer any questions you may have.

A1 and A0 Signs are made using recycled wood pulp and are recyclable. 100% fibre-based, this wood pulp board has an off-white core, with a bright white surface on both sides for a vibrant print finish.

Yes, I am happy to make small changes to a collection to suit your requirements for free (depending on what they are). For bigger changes, this would be a bespoke order and I will send you a personalised quote, depending on your requirements.

Yes, absolutely. If you like my style and would like something specific then we can go through your ideas together and create something unique. Prices for bespoke orders start at £100 and I will send you a personalised quote depending on your design requirements. 

Yes, you can order white envelopes for your invitations and RSVP cards. They are 100gsm and are available in sizes C5 (fits A5) and C6 (fits A6). If you need something a little bit different, for example thicker paper or colour, then I can give you a personalised quote.

Yes, you can order non-personalised samples of the collections by filling out my contact form or on my Etsy page.  Samples of menus and save the dates are £3.50 each and invitation suites (including an invite, RSVP card and detail card) are £6.

What’s more, if you go on to order your personalised stationery after buying a sample, I’ll deduct the sample price from your final bill!

For table plans that have more than ten tables, I recommend ordering an A0 size board. This is to ensure your guest names are readable and the design doesn’t look too crowded.

You can see the standard sizing for my collections on the price list page underneath each item. If you would like a specific size then please enquire and I’ll give you a personalised quote.

Of course, if you need a specific sign for your wedding day then I am happy to help. Cake signs, sweet cart, cocktail menus, unplugged ceremony signs… anything. I love getting creative with these, the more fun, the better! Let me know what you’re looking for and I’ll make you something unique and matching your other stationery too, of course!

ordering

I recommend ordering as early as possible to ensure I can fit you in my diary, especially if your wedding is during peak times. You can always save your date with me by booking in ahead of time. I will then contact you nearer to your wedding day to get any relevant information needed for your stationery.

Recommended key dates for your stationery planning:

Just got engaged – time to start thinking about ordering your bridesmaid proposal cards

Booked your venue (12 months+ to go) – time to think about ordering your save the dates. If you have a peak season wedding or people travelling from abroad then send them out as soon as you can.

4-6 months to go – time to order your invitation suites (invites, RSVP cards, detail cards, etc.)

2-3 months to go – time to order your ‘on the day’ stationery (signage, menus, place cards, etc.) Don’t forget your ‘to my bride/groom on our wedding day’ cards!

1-2 months after wedding – order and send your thank you cards

Current estimates for turnaround times are around 4-8 weeks for items ordered from the collections. This may vary dependent on the time of year and how many adjustments you require during the proofing stage. Bespoke orders will vary dependent on what is required. 

The deadline for us receiving the information needed to complete your stationery (e.g. timings, spellings, details) is a minimum of 6 weeks before collection/delivery date (unless agreed otherwise prior to this date). Your designs must be approved by you by a minimum of 4 weeks before the collection/delivery date. Any delay by yourself in doing either of these, may result in delays in being able to complete your order on time.

You can order by filling out my contact form and letting me know what you’d like.

From this, I will generate your personalised quote and a 50% non-refundable deposit is required to secure your order/date and start the design process. The full balance is due once designs have been approved before going to print, or no later than one month before dispatch/collection date.

Payments are made by BACS (bank transfer).

Yes! The amount will depend on how much you order, so please mention this when ordering/enquiring and I’ll give you your personalised discount.

Absolutely! After you have secured your order, by paying your deposit, I will design your stationery for you. When your proofs are ready, they will be emailed to you for approval before going to print. 

As a rule, I would recommend ordering 5-10 extra items, just in case some get lost in the post or you decide to invite a few more people nearer the time. 

Don’t forget, you only need one invite/rsvp card/detail card/save the date per family or couple.

delivery + returns

I can ship your order anywhere within the United Kingdom.

Samples, Greetings Cards + Wax Seals

FREE 1st Class Royal Mail delivery within the UK (avg. 6-10 business days processing time)

Wedding Stationery (small to medium parcel)

£12.00 – 1st Class Signed For Royal Mail delivery within the UK

Wedding Signs A2+ (large parcel)

£20.00 – courier delivery within the UK.

I always take great care in making sure items are carefully wrapped for protection in the post to ensure your stationery arrives in top condition. If for some reason your package has been damaged in transit, please get in touch and I will do my best to resolve any issues you may have.

We have a re-use wherever possible policy when it comes to packaging your items for delivery. This ensures waste is kept to a minimum and when that isn’t possible, we will buy new items that are made sustainably wherever possible.

Yes, if you live in Devon and don’t want your items posted to you, then there are two options to choose from:

Hand-delivery

If you’d like me to hand-deliver your items to your home address or wedding venue (must be within Devon, UK) then I can absolutely do this. The price for this is dependent on your location and will be calculated during your enquiry/ordering stage if you choose this option.

Collection

If you live in Devon and would prefer to collect your items from my studio in Paignton, then I offer this free of charge. When you order, just let me know if you’d like to choose this option.

I always aim to provide a high quality service and product for my couples, but if for some reason you are unhappy with something, please get in touch and I’ll do my best to resolve it for you. I want my couples to be happy with their stationery and have the best experience when ordering with me, so please don’t hesitate to contact me with any issues you may have so I can put things right.

still have a question?

Please get in touch and I’ll be happy to answer any questions you may have.